Travel reviews by Mr D from Hanger Hill
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
4
Excursions taken
0
Botswana - Trip of a Lifetime! May 2015
Botswana between 26 May 2015 and 6 Jun 2015
"How do we even begin?! As our very first experience of Africa this was an absolutely incredible trip. The camps we stayed at were fantastic, we saw everything we came to see (and more!) and the Delta is an even more stunning location that we could have imagined.
The logistics around the whole operation were seamless - we didn't have to worry about a single element of transport as it was all expertly taken care of. We felt very looked after and ultimately very relaxed!
In all, there is nothing here that we could have reasonably asked for to make this trip any better. Thank you guys for a truly memorable trip. We look forward to booking with you again!"
The logistics around the whole operation were seamless - we didn't have to worry about a single element of transport as it was all expertly taken care of. We felt very looked after and ultimately very relaxed!
In all, there is nothing here that we could have reasonably asked for to make this trip any better. Thank you guys for a truly memorable trip. We look forward to booking with you again!"
Thamo Telele
"Royal Tree Lodge Review"
1 night
Arrived
27 May 2015
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Good
Facilities
Good
Rooms
Excellent
Food
Good
Lebala Camp
"Lebala Camp review"
2 nights
Arrived
28 May 2015
"We stayed 2 nights here at the beginning of our very first safari and wished we'd stayed at least another night!
Everything here was fantastic - the quality of the guide and tracker were top rate, the variety of wildlife in the concession was incredible and we even managed to see a good sized pack of Wild Dog on our first day. Suffice to say, we were somewhat spoilt here, having the privilege of seeing a successful lion hunt, a wild dog chase, giraffe and elephant to name a few.
The atmosphere in camp was an unexpected bonus here; albeit we may have gotten lucky with a good group of fellow guests, the staff certainly played up to this and made the feeling around the grounds very positive. We particularly loved one evening where the staff sang some African style songs and really got the atmosphere going- fab!
The quality of the accommodation and facilities here were above and beyond our expectations, especially given the remoteness of the location. We particularly enjoyed listening to the wildlife wandering through over the course of the evening...!
We can't recommend this place enough. Many thanks for such an enjoyable stay!"
Everything here was fantastic - the quality of the guide and tracker were top rate, the variety of wildlife in the concession was incredible and we even managed to see a good sized pack of Wild Dog on our first day. Suffice to say, we were somewhat spoilt here, having the privilege of seeing a successful lion hunt, a wild dog chase, giraffe and elephant to name a few.
The atmosphere in camp was an unexpected bonus here; albeit we may have gotten lucky with a good group of fellow guests, the staff certainly played up to this and made the feeling around the grounds very positive. We particularly loved one evening where the staff sang some African style songs and really got the atmosphere going- fab!
The quality of the accommodation and facilities here were above and beyond our expectations, especially given the remoteness of the location. We particularly enjoyed listening to the wildlife wandering through over the course of the evening...!
We can't recommend this place enough. Many thanks for such an enjoyable stay!"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Good
Little Kwara (Not currently featured by Expert Africa)
"Little Kwara review"
3 nights
Arrived
30 May 2015
"We stayed 3 nights here in our second camp of three during our safari. Following on from it's sister camp, Lebala, our expectations had been set high and Little Kwara certainly did not disappoint.
The quality of the guiding and tracking here was outstanding - we had Dicks and Chester for the full time here and to our mind these deserve special mention here. On two of the morning drives alone we saw Wild Dog, Cheetah and Lion, then Lion, Leopard and Cheetah respectively. This would almost be enough in itself, but suffice to say the remaining drives were almost equally abundant and we saw far more than we could have reasonably (or unreasonably!) expected.
As with Lebala, the accommodation here was excellent. The facilities were inviting and a perfect retreat in the heat of the day before our next game drive. The staff were really welcoming and all had incredible tales to tell whether it be of wildlife out in the bush or their home towns.
We also went on a mokoro/ speed boat drive while we were here and whilst we were worried about the game we might miss by not going on the evening game drive, this was quickly alleviated and turned into a highlight of our trip. What could be better than watching the sun go down over the delta with a gin and tonic! (and lots of stunning birdlife to boot!)
Thank you Little Kwara for a fantastic stay - we'll be saving up to come back!"
The quality of the guiding and tracking here was outstanding - we had Dicks and Chester for the full time here and to our mind these deserve special mention here. On two of the morning drives alone we saw Wild Dog, Cheetah and Lion, then Lion, Leopard and Cheetah respectively. This would almost be enough in itself, but suffice to say the remaining drives were almost equally abundant and we saw far more than we could have reasonably (or unreasonably!) expected.
As with Lebala, the accommodation here was excellent. The facilities were inviting and a perfect retreat in the heat of the day before our next game drive. The staff were really welcoming and all had incredible tales to tell whether it be of wildlife out in the bush or their home towns.
We also went on a mokoro/ speed boat drive while we were here and whilst we were worried about the game we might miss by not going on the evening game drive, this was quickly alleviated and turned into a highlight of our trip. What could be better than watching the sun go down over the delta with a gin and tonic! (and lots of stunning birdlife to boot!)
Thank you Little Kwara for a fantastic stay - we'll be saving up to come back!"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Not currently featured by Expert Africa
Machaba Camp
"Very Stylish... Slightly less substance..."
3 nights
Arrived
2 Jun 2015
"This was our third and final camp on our safari and in many ways wish we'd stayed here first on the basis that this camp is possibly more suited to an overnight respite from travelling rather than a safari location in its own right.
To start with the positives, the decor and facilities here are very good - everything is tastefully decorated and very much has a luxury feel. The tents felt very secure, even though we were very remote, and the location itself was fantastic with numerous animals passing through, making for excellent viewing. The food here was possibly the best we had in any of the places we stayed on the trip.
Unfortunately the quality of the game drives and activities here did not meet expectations for a number of reasons. Foremost, the format here provides one guide per vehicle only - there were no trackers to assist the location of wildlife and this put sole responsibility on the driver. In itself this lends towards being problematic, however, in this instance we don't believe our guide was able or willing to locate animals through tracking himself and relied solely on the radio contact with other safari vehicles. This meant that we spent the majority of our drives driving on the parks roads waiting to see what our 'luck' brought.
One example in particular, one morning we found fresh cheetah tracks and attempted to track the animal; however after a short time our guide announced that the cheetah had disappeared. The other guests in the car with us were safari professionals on holiday, and insisted that the tracks were fresh. Based on their knowledge we should have been able to find this and were disappointed when we ultimately drove on.
Aside from this, we felt this camp places more emphasis on appearing high-end than delivering real value. Whilst out on a drive one morning, we chanced upon a leopard stalking a herd of red lechwe and were happy to sit and watch to see the outcome of the hunt. Unfortunately the stakeout was peppered with requests from camp to return back as some newer guests needed picking up from the airstrip and all other vehicles were committed to a picnic elsewhere. In fairness to the guide, he fought our case for us after we insisted that we wanted to stay - however the repeated interruption was distracting both to us and the animal and a source of frustration.
A final example was on our third day when we opted to stay in camp and not do a game drive. We had been told by one of the staff that there were 5 male lions in the camp, but if we stayed in the bar area with the senior staff we'd be perfectly safe. However, after about an hour we noticed that the bar area had emptied and that we were completely on our own. We began walking back to or tent and passed the staff quarters where we were met by one of the back-of-house who appeared shocked that we were on own when 5 lions were in the camp. The staff really looked after us and made sure that we were safe here, but the senior team were no where to be seen. As it turns out, they had gone on their own safari in our 'spare' vehicle.
We wouldn't normally write a long review and want to make it clear that not all aspects of Macahba were negative. We did manage to see some great game just sitting by the bar area and the facilities were lovely as were the staff. All in all the stay here was adequate we enjoyed our time, however we wouldn't stay here again in the future."
To start with the positives, the decor and facilities here are very good - everything is tastefully decorated and very much has a luxury feel. The tents felt very secure, even though we were very remote, and the location itself was fantastic with numerous animals passing through, making for excellent viewing. The food here was possibly the best we had in any of the places we stayed on the trip.
Unfortunately the quality of the game drives and activities here did not meet expectations for a number of reasons. Foremost, the format here provides one guide per vehicle only - there were no trackers to assist the location of wildlife and this put sole responsibility on the driver. In itself this lends towards being problematic, however, in this instance we don't believe our guide was able or willing to locate animals through tracking himself and relied solely on the radio contact with other safari vehicles. This meant that we spent the majority of our drives driving on the parks roads waiting to see what our 'luck' brought.
One example in particular, one morning we found fresh cheetah tracks and attempted to track the animal; however after a short time our guide announced that the cheetah had disappeared. The other guests in the car with us were safari professionals on holiday, and insisted that the tracks were fresh. Based on their knowledge we should have been able to find this and were disappointed when we ultimately drove on.
Aside from this, we felt this camp places more emphasis on appearing high-end than delivering real value. Whilst out on a drive one morning, we chanced upon a leopard stalking a herd of red lechwe and were happy to sit and watch to see the outcome of the hunt. Unfortunately the stakeout was peppered with requests from camp to return back as some newer guests needed picking up from the airstrip and all other vehicles were committed to a picnic elsewhere. In fairness to the guide, he fought our case for us after we insisted that we wanted to stay - however the repeated interruption was distracting both to us and the animal and a source of frustration.
A final example was on our third day when we opted to stay in camp and not do a game drive. We had been told by one of the staff that there were 5 male lions in the camp, but if we stayed in the bar area with the senior staff we'd be perfectly safe. However, after about an hour we noticed that the bar area had emptied and that we were completely on our own. We began walking back to or tent and passed the staff quarters where we were met by one of the back-of-house who appeared shocked that we were on own when 5 lions were in the camp. The staff really looked after us and made sure that we were safe here, but the senior team were no where to be seen. As it turns out, they had gone on their own safari in our 'spare' vehicle.
We wouldn't normally write a long review and want to make it clear that not all aspects of Macahba were negative. We did manage to see some great game just sitting by the bar area and the facilities were lovely as were the staff. All in all the stay here was adequate we enjoyed our time, however we wouldn't stay here again in the future."
Average
Experience Report
Overall Rating:
Average
Location
Average
Service
Average
Activities
Poor
Rooms
Good
Food
Good
Facilities
Good
Feedback response
We were very sorry to hear these travellers didn’t enjoy their time at Machaba as much as we would have expected. We have followed up on this feedback with the camp who came back to us in detail addressing the issues within their feedback.
First of all it is quite unusual for camps in Botswana to operate with both a guide and a tracker, in fact there are only a couple of operators in Botswana who do. Most use just one guide who both drives the vehicle as well as doing the tracking. We are sorry this wasn’t clear to the guests before they travelled.
The guides certainly should not be relying on radio usage in order to locate animals. Machaba were sorry that this was the travellers experience at Machaba and explained that this is something that they shall take further with the guiding team. Management explained that this was a real ‘bug bear’ that they intended to follow up on.
Having investigated further with regard to the cheetah tracks, Machaba explained that the guide followed the tracks for a short time, however that in this instance the cheetah had moved into the mopane. They explained that once in the mopane animals become extremely hard to track and it was decided that in this instance it was not going to be possible to catch up with the cheetah. However Machaba acknowledge the reason for abandoning the search should have been communicated with guests better so as to avoid these misunderstandings in future and give guests a clear idea of what is happening and why.
We can completely understand the travellers frustration with regard to their viewing being interrupted while watching a leopard stalking! Machaba commented that the standard is for a spare vehicle to pick up late arrivals from the airstrip and do a link up with their ranger and vehicle. However at no stage should any guests game drives be interfered with. Managers have been informed that alternative plans must be made in future rather than pressuring a guide to return to camp.
We were very worried to hear that the guests had been left in camp by themselves with lion roaming close by. Upon further investigation Machaba commented that the spare game vehicle was taken by the assistant manager Richard to check where the lions were moving too, apparently they had been near the pool area but were on the move, and the assistant manager took the vehicle to see that they were moving off from the camp.
The other managers were apparently in camp doing their morning chores at the time. They were very sorry that the guests felt that they were left in the main area by themselves. The camp acknowledges that there should have been a much clearer line of communication regarding what was happening, rather then being left to their own devices. The managers have been instructed that guest are to be kept in the loop at all times and clearly communicated with.
Expert Africa is really appreciative for this constructive and detailed feedback as were the owners of Machaba. They have responded swiftly and decisively and we are confident that they have taken these matters seriously.
First of all it is quite unusual for camps in Botswana to operate with both a guide and a tracker, in fact there are only a couple of operators in Botswana who do. Most use just one guide who both drives the vehicle as well as doing the tracking. We are sorry this wasn’t clear to the guests before they travelled.
The guides certainly should not be relying on radio usage in order to locate animals. Machaba were sorry that this was the travellers experience at Machaba and explained that this is something that they shall take further with the guiding team. Management explained that this was a real ‘bug bear’ that they intended to follow up on.
Having investigated further with regard to the cheetah tracks, Machaba explained that the guide followed the tracks for a short time, however that in this instance the cheetah had moved into the mopane. They explained that once in the mopane animals become extremely hard to track and it was decided that in this instance it was not going to be possible to catch up with the cheetah. However Machaba acknowledge the reason for abandoning the search should have been communicated with guests better so as to avoid these misunderstandings in future and give guests a clear idea of what is happening and why.
We can completely understand the travellers frustration with regard to their viewing being interrupted while watching a leopard stalking! Machaba commented that the standard is for a spare vehicle to pick up late arrivals from the airstrip and do a link up with their ranger and vehicle. However at no stage should any guests game drives be interfered with. Managers have been informed that alternative plans must be made in future rather than pressuring a guide to return to camp.
We were very worried to hear that the guests had been left in camp by themselves with lion roaming close by. Upon further investigation Machaba commented that the spare game vehicle was taken by the assistant manager Richard to check where the lions were moving too, apparently they had been near the pool area but were on the move, and the assistant manager took the vehicle to see that they were moving off from the camp.
The other managers were apparently in camp doing their morning chores at the time. They were very sorry that the guests felt that they were left in the main area by themselves. The camp acknowledges that there should have been a much clearer line of communication regarding what was happening, rather then being left to their own devices. The managers have been instructed that guest are to be kept in the loop at all times and clearly communicated with.
Expert Africa is really appreciative for this constructive and detailed feedback as were the owners of Machaba. They have responded swiftly and decisively and we are confident that they have taken these matters seriously.
We would definitely recommend as an introductory stop before heading into the bush. We were even taken out on a quick drive around the estate to see the resident animals up close; even though the grounds here are ultimately enclosed it served as a perfect starter for ten for the camps to come!"