Travel reviews by Caracal party from London
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
12
Excursions taken
0
Namibia a great African destination
Namibia and 1 other country between 13 Jun 2008 and 4 Jul 2008
As a country I think it is probably the best in Southern Africa to visit as it has terrific game viewing, contrasts in scenery, friendly peoply, a feeling of safety and all at a reasonable price.
Suggestions for improvement:
Just keep doing what you are doing altthough it might be worth telling clients about the potential upgrade on Air Namibia as it is not necessarily offered, we found out about it through Trip Advisor or a similar site.
But overall thanks for a great holiday"
Arranged By Tracy Lederer
Ondudu Safari Lodge
"Wonderful camp among the hills of Erongo"
Okonjima Bush Camp
"Africat in style"
Do go on all the activities as we saw great Cheetah and Leopard, and go to the night hide for the Porcupine (but wrap up very warm in winter)"
Okaukuejo Camp
"Wonderful waterhole in Etosha"
The food in the restaurants was pretty good, a buffet, so lots to eat, and the local school children gave a singing and dancing performance which added to the atmosphere.
But the big plus of Okaukuejo is the waterhole, which is great. We spent a very happy evening eating sandwiches we made for ourselves and drinking abottle of wine. We saw numbers of elephant, game animals and black rhino.
During the day you can drive yourself around Etosha."
Halali Camp
"Lovely quiet waterhole in middle of Etosha"
The waterhole is a little quieter than Okaukuejo but still worth time sitting in the evening, we saw a lovely family of elephant drinking."
Onguma Forest Camp
"Very well run lodge near Etosha"
the food was excellent and they were very helpful (gave me internet access for a reasonable cost), we had a Kudu join us at the waterhole for breakfast."
Nkwazi Lodge, Namibia (this camp has since closed)
"Friendly riverside lodge"
Not currently featured by Expert Africa
Ndhovu Safari Lodge
"A warm welcome in the Caprivi"
Horst was lovely and took us out for a very long trip to the Caprivi Game park, and one afternoon we self drove around Mahango park and saw terrific Sable and Roan. I have to say we were very sad to leave the atmosphere of Ndhovu."
Camp Kwando
"Wonderful location, poor service"
This was the only lodge that did not greet us with a welcome drink, in fact we arrived and Ramona said welcome I will explain everything and kept us standing while she told us how the place operated, namely electricity only on at 10 am off at 1pm then on 6-9. Water on at 6am off later in the morning back on at 6pm off later. So you cannot really have hot water and electricity at the same time when you need it.
She then tried to take us to the ordinary chalets and we had to insist on the Treehouses that we had booked.
Our Treehouse had no bedside lights so when the electricity was on we had to switch the lights off the other side of the room. There was no alternative lighting (most lodges give torches when there is limited electricity - obviously we had our own but shouldn't have needed to at a so called good lodge.)
Our room was also missing a curtain over the door which was at the side, so when one of the staff wandered up to the lodge there was no privacy and on one occasion we were both changing. We were told that the curtain had been stolen from the laundry but as there was no curtain rail that was a lie.
Our friend's room had no bath plug, we were told this was stolen as well.
You couldn't drink the water but we were not provided with water in the room.
The beds were never turned down and there were certainly none of the niceties evident at other lodges such as hot water bottles, notes or sweets on the beds. Similarly the covers on the windows were not rolled up or down as you might expect.
The food was not very good, one bizarre example was a stuffed savoury pancake which had sugar in the pancake batter! More importantly while there, one of our party became ill and because of the nature and speed of his symptoms and the fact that other people in the camp were ill we are pretty sure it was food poisoning.
The serving staff had very poor English and it was difficult to order anything special (or even a glass of wine)
The timing of breakfast was poor so a seven o'clock breakfast on our last day was not laid out at all until 7.20 and when our order for eggs was taken it came back wrong.
Overall I would say the place is about to implode. We did talk to both the so called manager and the owner who was there. I am not sure they really understood or listened. However, again I would stress that the guide was very good and he rescued the situation for us, otherwise it would have been a really bad stay and the only one that was three nights."
Camp managers do change periodically, but given that the owner and assistant manager at this time (Johan and Ramona) were the same team who were here when Tracy, from Expert Africa, visited in September 2006 … we haven’t noted this as an issue here.
We are sorry that there was a communication error on the room type booked here. We had a Tree-house confirmed to us, but Camp Kwando had a chalet allocated by the reservations staff. We are investigating this at the moment to find out where the miscommunication occurred.
Like many camps in Africa, Camp Kwando informs guests, when they arrive, about how the lodge runs; about hot water, electricity, meal times, and things like that. This is an important briefing, although we are sorry that these clients were kept standing for it. We’d recommend that they ask to sit down and for a drink.
Camp Kwando is 140km from mains electricity and fuel is driven 280km for their generator. Like many remote camps, electricity runs for only a few hours every day. However, the generator runs from 10am to 1pm, and again from 6pm to 10pm. There is also hot water in the morning from 6am to 10am, and the lodge makes a fire again for hot water at 5pm, so that guests can shower until late evening.
All the staff at Camp Kwando are local – and we applaud this. Eight years ago, most of Camp Kwando’s staff did not know about taps or light switches, and certainly didn’t speak English. Now the camp relies on their skills; they generally communicate well in English, although it isn’t perfect – so we’re sorry that these travellers experienced language difficulties.
We were sorry that one of this party became ill during their trip, although we understand that one of them had an upset stomach when they arrived at Camp Kwando. Whilst such upsets are thankfully rare for our trips in Africa, they do occur – although in our experience, cases like this aren’t usually because of ‘food poisoning’ (ie: incorrectly stored or cooked food); they’re usually down to poor hygiene. Camp Kwando assure us that they maintain high standards of hygiene throughout their kitchen and lodge. Whatever the cause; we’re sorry it impacted on their trip.
Johan and Ramona felt that they, and Camp Kwando’s staff, had tried hard to help these travellers when problems were raised, but he commented about these travellers that “when you are so unhappy, nothing in the world will help.”
We’re sorry that this was the case, but are reassured by Johan – as we believe that he has learnt valuable lessons for the future from this episode.
Nxamaseri Lodge
"Wonderful island lodge"
The birding and boat trips were excellent but don't expect any big game because it is right among the reeds and delightful for that."
Kalahari Arms Hotel
"An efficient stop in the Kalahari"
Kalahari Bush Breaks
"Wasrm welcoming lodge in Kalahari"
We had a great time driving ourselves around the 4-wheel drive route and had good sitings. The food and wine were excellent."
Rivendell Guesthouse, Namibia (this camp has since closed)
"A basic guesthouse"
When we were shown the room we were supposed to have as a day room it was a three bedded dorm type room and the facilities were shared with at least eight people (in fact more I think). This place is really not much better than a back packer's hostel and we were staggered that you have it on the list. It seems totally out of keeping when there are so many options in Windhoek. Anyway we kicked up such a fuss about the day room that they let us keep No 1 until 4pm."
Dave apologised again for the mistake regarding the double-booked day-room. These travellers were informed, in advance, of the error and agreed to the room change. (The room offered wasn’t a dorm, and did have its own sink and towels. Its bathroom was across the corridor, and they would have had this to themselves for the time that they were there.)
When it became apparent, on their arrival, that the room was not acceptable to these travellers, Dave immediately informed them that they could stay in the day room of their choice (no.1), and again apologised for the inconvenience. He also offered to find them alternative accommodation at a more luxurious guest house nearby, and transport them there himself, which they declined.
Rivendell Guesthouse is a small, simple but clean, and well run accommodation. Expert Africa uses this place when – as in this case – our travellers specifically request one of Windhoek’s lower-cost guest houses. It is by no means a luxury establishment, but is a good budget guest house, with a fair price tag to match.
Not currently featured by Expert Africa
It gives a real opportunity to walk rather than sit in a vehicle and we had a terrific guide (Classi) who talk four of us out walking and bird spotting."