Travel reviews by T Family from London
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
2
Excursions taken
0
August 2014
Zambia between 14 Aug 2014 and 22 Aug 2014
"It was an amazing trip. I found Expert Africa through an article on Chimzombo in Conde Nast Traveller. Ellie was superb. Very flexible and accommodating. She had lots of suggestions; she obviously had very detailed knowledge and was able to give very good advice.
One thing that would have been better; when you arrive in Lusaka, you are tired and disorientated and you have to find your way to Proflight (next door terminal). We did find it and it was straightforward but I think advice about this would have been good so you knew exactly what to do. This was our first experience of the arrangements made by ExpertAfrica and we felt a bit lost. If it is not possible for someone to welcome you and then guide you to Proflight, then really detailed information would be good. Eg come out of international arrivals, go right through doors next to etc.etc."
One thing that would have been better; when you arrive in Lusaka, you are tired and disorientated and you have to find your way to Proflight (next door terminal). We did find it and it was straightforward but I think advice about this would have been good so you knew exactly what to do. This was our first experience of the arrangements made by ExpertAfrica and we felt a bit lost. If it is not possible for someone to welcome you and then guide you to Proflight, then really detailed information would be good. Eg come out of international arrivals, go right through doors next to etc.etc."
Feedback response
We had arranged for a meet and greet service for these travellers through Chinzombo - the first place in their itinerary. This should have escorted them through Lusaka's customs and arrivals and help them locate Proflight. On investigation, Chinzombo failed to book the meet and greet and send their sincerest apologies for missing this and for any inconvenience caused.
Chinzombo
"Chinzombo review"
4 nights
Arrived
15 Aug 2014
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Stanley Safari Lodge
"Stunning setting"
3 nights
Arrived
19 Aug 2014
"Stanley Safari Lodge was also superb. Again, there is a host to cater to your every need, to check on you and to organise things for you. The rooms wee beautiful - very different to the safari (obviously) but lovely settings and very well equipped. All the staff were friendly and warm.
You are allocated a particular driver and a particular waiter which is clever because they are your 'go-to' people for everything and this system works very well."
You are allocated a particular driver and a particular waiter which is clever because they are your 'go-to' people for everything and this system works very well."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Excellent
The one niggle I had: we were given a free foot massage to lure us into using their spa facilities. I had a massage but the price was too high (US$140.00 for an hour). I understand (ish) why you pay this sort of money in places like London and Dubai but in Zambia when they do the massage on your deck (ie not in a spa which they have had to build and maintain), the price is too high. I should have wriggled out of it when I realised this but it was too late."