Travel reviews by Mr & Mrs M from Arizona
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
5
Excursions taken
0
Overall Great Trip
Botswana and 1 other country between 12 Jun 2014 and 25 Jun 2014
"If I had lots of money, I would not do the same vendor (both Kwando camps) to experience something different; however, overall it was a great trip. Arrangements were flawless and we thoroughly enjoyed ourselves.
Maruska was great to deal with as a planner."
Maruska was great to deal with as a planner."
Arranged By Maruska AdyeRowe
Protea Hotel Fire & Ice (Not currently featured by Expert Africa)
"Cute Hotel"
2 nights
Arrived
12 Jun 2014
"Cute hotel in a nice location. Rooms were very "Hollywood." Service was a little slow in the bar area and the music they played in the bar area was too loud. I would recommend the hotel. Staff was prompt in responding to our request for a second luggage rack."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Average
Rooms
Good
Food
Good
Not currently featured by Expert Africa
Camp Kalahari
"Meerkats Rule!"
3 nights
Arrived
14 Jun 2014
"The staff at the camp was great, especially our guide Bones. The food was very good. Enjoyed the ATV quad ride and Bones made an effort to heighten the experience with our "flying on the Pans." We especially enjoyed the Meerkats which were a wonderful experience.
While we had been warned in advance about the "surprise" night on the Pans by Expert Africa, I still think the camp should tell people in advance. I wear contact lenses and because there was no advisement on which night this surprise would occur, I could not plan. Same holds true as I, and others we were traveling with, take medication and we had no time to prepare to take it with us. For us these reasons and the cold, we opted not to participate. For others who don't have these issues, I think it would be a great experience."
While we had been warned in advance about the "surprise" night on the Pans by Expert Africa, I still think the camp should tell people in advance. I wear contact lenses and because there was no advisement on which night this surprise would occur, I could not plan. Same holds true as I, and others we were traveling with, take medication and we had no time to prepare to take it with us. For us these reasons and the cold, we opted not to participate. For others who don't have these issues, I think it would be a great experience."
Excellent
Experience Report
Overall Rating:
Excellent
Feedback response
We forwarded these client's comments on to Camp Kalahari who came back to us with the following reply:
"Thank you very much for the feedback sent through below and we are so happy these guests had a wonderful time at Camp Kalahari.
Generally on arrival guests are taken to their tents, and when they are being shown around they do get asked to please pack medication and nightly necessities into a specific draw - so that when it is time for the sleep out the staff know to take all the stuff in that specific draw with them to the fly camp and then guests will be well prepared for the sleep out."
We're sorry to read that on this occasion there seems to have been a breakdown in communication between the camp and these guests. Camp Kalahari have assured us that they are looking into what went wrong and that they will do their best to prevent similar oversights happening in the future.
"Thank you very much for the feedback sent through below and we are so happy these guests had a wonderful time at Camp Kalahari.
Generally on arrival guests are taken to their tents, and when they are being shown around they do get asked to please pack medication and nightly necessities into a specific draw - so that when it is time for the sleep out the staff know to take all the stuff in that specific draw with them to the fly camp and then guests will be well prepared for the sleep out."
We're sorry to read that on this occasion there seems to have been a breakdown in communication between the camp and these guests. Camp Kalahari have assured us that they are looking into what went wrong and that they will do their best to prevent similar oversights happening in the future.
Manager
Lagoon Camp
"Beautiful Rooms!"
3 nights
Arrived
17 Jun 2014
"On the Kwando River which we very much enjoyed. The rooms were beautiful and if only I had taken advantage of that bathtub! Loved the fact the baboons wandered through the camp.
Again, friendly staff and enjoyed our stay."
Again, friendly staff and enjoyed our stay."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Little Kwara (Not currently featured by Expert Africa)
"Lions!"
3 nights
Arrived
20 Jun 2014
"A lot of different activities here which we enjoyed. Again staff was great.
Food was good, but even though the camp asked about dietary restrictions they didn't make any accommodation for one person's allergy to tomatoes."
Food was good, but even though the camp asked about dietary restrictions they didn't make any accommodation for one person's allergy to tomatoes."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Good
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Good
Not currently featured by Expert Africa
Ilala Lodge
"Nice Lodge"
2 nights
Arrived
23 Jun 2014
"The lodge is within a short walk to the Falls which is a plus for staying here. The grounds are beautiful.
There was no directory in the rooms. We wanted a light snack for room service and in order to do so had to walk to the restaurant to review the menu to order. Seemed to defeat the purpose of room service. Even then the menu posted in front of the restaurant was not current. They had to run back and get "the current version.""
There was no directory in the rooms. We wanted a light snack for room service and in order to do so had to walk to the restaurant to review the menu to order. Seemed to defeat the purpose of room service. Even then the menu posted in front of the restaurant was not current. They had to run back and get "the current version.""
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Good
Facilities
Good
Rooms
Good
Food
Good
Feedback response
As with all of the feedback we receive from our travellers we forwarded these guest's thoughts on to Ilala Lodge who had the following response:
"Thank you for highlighting your concerns in the feedback on your recent stay at Ilala Lodge. The telephone directory is placed on the telephone itself and gives the number to dial for all enquiries. We do offer room service and if placed using the number provided the Restaurant would have delivered the order directly to the room. We will look into the menu being incorrect at the entrance of the Restaurant as this should be up to date - please accept our apologies for this inconvenience.
Once again thank you for your valued feedback and we hope you enjoyed the rest of your holiday."
"Thank you for highlighting your concerns in the feedback on your recent stay at Ilala Lodge. The telephone directory is placed on the telephone itself and gives the number to dial for all enquiries. We do offer room service and if placed using the number provided the Restaurant would have delivered the order directly to the room. We will look into the menu being incorrect at the entrance of the Restaurant as this should be up to date - please accept our apologies for this inconvenience.
Once again thank you for your valued feedback and we hope you enjoyed the rest of your holiday."
Manager