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Traveller reviews

Travel reviews by The A family from Florida

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

3

Excursions taken

0

April 2014 in Zimbabwe

Zimbabwe and 1 other country between 1 Apr 2014 and 10 Apr 2014

Trip rating: Excellent
"Our trip was wonderful. It was certainly one that we will remember forever.

We do hope to return to Zimbabwe someday, in particular to safari at the Hide.

Suggestions to help us improve our trips or our service:

We were very happy with Expert Africa. There were a couple times when we couldn't reach Claire because she had gone away, but someone else was kind enough to step in and handle our issues right away.

Any issues we had leading up to the trip, during or after, were handled right away. Everyone we worked with was friendly, knowledgable and very eager to help.
I would certainly use Expert Africa again and recommend them to friends.

Also, not included on this questionnaire, Expert Africa set up ground transfers for us. A long drive from Vic Falls to Hwange and Hwange to Bulawayo, and both of those companies were great as well. Clean vehicles, safe, professional and friendly."

Arranged By Claire Scott


Ilala Lodge

Ilala Lodge

"Vic Falls - lovely property, very comfortable"

2 nights Arrived 2 Apr 2014
"The lodge is very comfortable, well kept, and the grounds are beautiful. The outside seating area and yard are very nice and scenic for enjoying breakfast (which was very good), dinner, or just a drink by the pool (vey nice). The service was friendly and helpful.

You can see Victoria Falls from the backyard. We saw elephants walking through the trees. We saw baboons very close, in the backyard out of our patio doors in the room.

We took a short bus ride to see Victoria Falls. The Ilala is walking distance to the Victoria Falls hotel.

We would certainly recommend the Ilala and stay there again."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Excellent
Facilities
Good
Rooms
Good
Food
Good
The Hide

The Hide

"Amazing Safari at the Hide"

3 nights Arrived 4 Apr 2014
"Our Safari at the Hide was by far the highlight of our entire time in Africa. The property is absolutely beautiful. We stayed at Tom's Little Hide, and it is just wonderful. There are three large bedroom areas with beautiful indoor and outdoor showers, bath tubs, beds…there is even a plunge pool outside on the deck.

The service was 5 star. Ian and Leanne took excellent care of all our needs, large and small. They really went above and beyond to make our stay enjoyable. They also have daily laundry included and an area for wifi.

The food was amazing, the best we had in Africa by far. We had private dinning in Tom's Little Hide, the dining room was great, they served breakfast, lunch, afternoon tea, dinner, whatever we wanted. We also really enjoyed having dinner at main camp with everyone else. It was so nice to chat with the others and have a social evening.

Our guide, Mark Friend, was just incredible. He is so knowledgable about everything in the bush, from the smallest plant life to the largest animals (and how to handle a herd of buffalo standing a few feet from the jeep!). He is also very kind, funny and accommodating to all of our questions and needs (and there were many from the 6 of us!). We went on early morning hikes, late night drives, and everything in between. We saw so many amazing animals and enjoyed drinks and snacks at the watering hole at sunset with herds of zebra, giraffe and elephants. It was just beautiful.

They really take safety seriously and we appreciate that.

We want to come back to Zimbabwe just to go to the Hide - but for a longer stay next time."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Image alt

Nesbitt Castle, Zimbabwe (this camp has since closed)

"Very unique hotel"

3 nights Arrived 7 Apr 2014
"The Nesbitt Castle is certainly a unique hotel. Each room is a different layout. All of them have stairs. We stayed in the Griffin room which had two sets of stairs in it. Our bathroom had no door on it, unless you are staying alone, that is a problem.
The bed was not very comfortable.
It is apparently a popular wedding venue, and I imagine that would be beautiful and unique.
The dining room and living room sitting area are very interesting and nice. We had tea by the fireplace.
The front desk staff was friendly and helpful. The dining staff was nice, but a little slow. There weren't that many other guests staying at the hotel, so we were surprised at how long the food takes.
We ate at their restaurant on a couple of nights and the food was OK. Very limited menu.
This hotel is all about the atmosphere. You are having a medieval castle experience.
The location was convenient for our needs in Bulawayo. The security is very good on the property.
They recommended a tour guide named Marcus who was great. He took us around one day and was very knowledgable about Bulawayo and very kind and accommodating.
There is a tiny room that they call a gym, but its really just a sauna and one or two other things.
The man who runs the castle is very nice and welcoming.
The hotel is very quiet and private. It was certainly a unique experience."
Good
Experience Report
Overall Rating:
Good

Location
Good
Service
Good
Rooms
Average
Food
Average

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