Travel reviews by Mr & Mrs M from Manchester
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
3
Excursions taken
0
My Aug 2013 trip
Zimbabwe between 1 Aug 2013 and 12 Aug 2013
"This trip was everything we hoped for. It was efficiently arranged and all transfers went smoothly.
Any issues we had like inefficient airports, horrible flights and delayed luggage are outside your control.
Suggestions to help us improve our trips or our service:
Unless you can find a more direct route from Manchester to Zimbabwe, which I'm sure you can't, we have no complaints at all.
Thank you for a wonderful trip."
Any issues we had like inefficient airports, horrible flights and delayed luggage are outside your control.
Suggestions to help us improve our trips or our service:
Unless you can find a more direct route from Manchester to Zimbabwe, which I'm sure you can't, we have no complaints at all.
Thank you for a wonderful trip."
Bulawayo Club
"Bulawayo Club review"
3 nights
Arrived
2 Aug 2013
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Activities
Excellent
Rooms
Average
Food
Good
Facilities
Average
Feedback response
We were delighted to read that these guests had a very good time, overall, at the Bulawayo Club. We did forward their comments on to The Club however in order to give them a chance to reply. The Club's General Manager came back with the following response:
"Thank you for the report which is appreciated and valued. We are happy to say that we had already responded to some of the comments before we received this report, as a result of friendly feedback between the Millerman's and members of staff during their time with us - we were always happy to be of help and enjoyed hosting them. We know small things can make a big difference, and this is why we owe Mrs Millerman a huge apology on one count - the issue of the ladies' restroom. We are especially proud of our ladies restroom on the first floor, which we named the Marilyn Monroe Room because of it's quirky decor - it was our decor team's way of having a bit of fun at the expense of our historic men's Club ambience. Somehow, Mrs Millerman was never shown this restroom, and for that we owe her a sincere apology. We hope the rest of their tour went well, and we hope we can welcome them back to Bulawayo at a future date.
We are not sure why the cups and teas were not replaced upstairs in the VIP lounge but the staff are usually excellent at clearing and making sure that there is fresh cutlery etc. We have had a stern talk to the waiters on duty, it will not happen again."
"Thank you for the report which is appreciated and valued. We are happy to say that we had already responded to some of the comments before we received this report, as a result of friendly feedback between the Millerman's and members of staff during their time with us - we were always happy to be of help and enjoyed hosting them. We know small things can make a big difference, and this is why we owe Mrs Millerman a huge apology on one count - the issue of the ladies' restroom. We are especially proud of our ladies restroom on the first floor, which we named the Marilyn Monroe Room because of it's quirky decor - it was our decor team's way of having a bit of fun at the expense of our historic men's Club ambience. Somehow, Mrs Millerman was never shown this restroom, and for that we owe her a sincere apology. We hope the rest of their tour went well, and we hope we can welcome them back to Bulawayo at a future date.
We are not sure why the cups and teas were not replaced upstairs in the VIP lounge but the staff are usually excellent at clearing and making sure that there is fresh cutlery etc. We have had a stern talk to the waiters on duty, it will not happen again."
Camp Hwange
"Camp Hwange review"
3 nights
Arrived
5 Aug 2013
"This place is bliss - can I go back please?
Long drive from Main Camp (6 hours) but it was a game drive. We saw a leopard so what else matters?
Our guide, Andrew, was excellent. We have travelled a lot and he is without question, the best guide we have had.
The staff were very welcoming, personally greeting us after every outing and seeing us off each time."
Long drive from Main Camp (6 hours) but it was a game drive. We saw a leopard so what else matters?
Our guide, Andrew, was excellent. We have travelled a lot and he is without question, the best guide we have had.
The staff were very welcoming, personally greeting us after every outing and seeing us off each time."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Victoria Falls Hotel
"Victoria Falls Hotel review"
3 nights
Arrived
8 Aug 2013
"A wonderful hotel that suffers a bit from faded glory but still manages to be a great experience."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Good
Food
Excellent
Facilities
Excellent
The tea-making facilities are not in the room but in a guest lounge. This is not a problem except they didn't refill the supplies or cups, or take away the used teabags etc. We were there for 3 days and eventually had to ask for teabags and cups
Shorts are not permitted in the bar as my husband found out, and we did not feel that women were particularly welcome there. However, as it was so cold, we rarely used it, preferring to sit by the log fire in the entrance hall.
The staff were very friendly and helpful but the club isn't geared up to modern tourist needs. The bar seems to close quite early in the evening without warning. There was no indication of whether we could get lunch and were only asked whether we wanted any after we had gone out to find somewhere else to eat.
It was unusually cold in Bulawayo, and the rooms were freezing. However the log fire in the reception area became the venue for dining and drinking.
These are nit picking comments really as we enjoyed our stay and would probably stay there again. We had an excellent guide in Paul Hudson."