Travel reviews by Dr & Dr V from Oxford
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
3
Excursions taken
0
An experience to cherish for the life time
Zambia between 7 Apr 2012 and 14 Apr 2012
"AS above - once in a life time experience apart from the last day of our stay.
But then, we are glad that we met some very good people in the safari parks, ate amazing food, fortunate enough to see all Big 5s and were looked after by 2 very good teams in the lodges.
Will certainly consider RPS again."
But then, we are glad that we met some very good people in the safari parks, ate amazing food, fortunate enough to see all Big 5s and were looked after by 2 very good teams in the lodges.
Will certainly consider RPS again."
Arranged By Claire Scott
Luangwa River Camp
"Luangwa River Camp review"
3 nights
Arrived
7 Apr 2012
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Nkwali
"Nkwali review"
3 nights
Arrived
10 Apr 2012
"Kiki and his team were just great. Breakfast on open fire, surprise breakfast in the park etc were phenomenal
Many thanks for organising the B'Day.
Will return to both the camps soon."
Many thanks for organising the B'Day.
Will return to both the camps soon."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Eight Reedbuck Hotel, Zambia (this camp has since closed)
"Eight Reedbuck Hotel review"
1 night
Arrived
13 Apr 2012
"The standard of accomodation was very good. Definitely a great location as well.
However, the service was shocking. Bar tender became the cook and clearly had limited if no experience in cooking.
We ordered a Chicken dish from the main. IT CAME WELL COOKED OUTSIDE BUT RAW IN THE MIDDLE. IT WASN'T EVEN WARM IN THE MIDDLE. When asked to change it to steak, he simply charged us for the steak with no apology or the courtesy to accept the fact that he was trying to feed someone a raw uncooked chicken.....
A complete contrast to how were looked after by Robin Pope group."
However, the service was shocking. Bar tender became the cook and clearly had limited if no experience in cooking.
We ordered a Chicken dish from the main. IT CAME WELL COOKED OUTSIDE BUT RAW IN THE MIDDLE. IT WASN'T EVEN WARM IN THE MIDDLE. When asked to change it to steak, he simply charged us for the steak with no apology or the courtesy to accept the fact that he was trying to feed someone a raw uncooked chicken.....
A complete contrast to how were looked after by Robin Pope group."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Poor
Rooms
Excellent
Food
Terrible
Feedback response
We were very disturbed to receive these comments from our travellers and forwarded them immediately to Clive, who owns and oversees Eight Reedbuck. He responded very quickly to us, as he had also been dismayed by the comments.
Clive told us that in recent weeks he had received a couple of similarly disturbing reports. Hence, as of 1 May (which was over a week ago as I write this), he had put in place a completely new food and beverage team. Hes watching this carefully, but tells us that hes confident that this new team will ensure that Eight Reedbucks reputation for excellent service is maintained.
Clive also asked us to pass on his personal apologies to these travellers for the poor service that they received during their stay.
Clive told us that in recent weeks he had received a couple of similarly disturbing reports. Hence, as of 1 May (which was over a week ago as I write this), he had put in place a completely new food and beverage team. Hes watching this carefully, but tells us that hes confident that this new team will ensure that Eight Reedbucks reputation for excellent service is maintained.
Clive also asked us to pass on his personal apologies to these travellers for the poor service that they received during their stay.
Senior Africa Specialist | East & Southern Africa
Not currently featured by Expert Africa
The staffs can't do enough. Our guide even helped us to arrange Emma's Birthday party in the next lodge on the 10th of April.
No complains what so ever."