Travel reviews by Mr T & Mrs M from Co Dur.
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
2
Excursions taken
0
Beho Beho Safari August 2011
Tanzania between 13 Aug 2011 and 21 Aug 2011
"Overall the trip to Beho Beho was brilliant. It far exceeded our expectations. From the moment we landed at Beho Beho to the moment we left we completely switched off from the outside world and immersed ourselves in the safari and bush life in general.
Being on safari was always exciting, informative, friendly and at times scary but most of all it was an experience to savour and one we will never forget."
Being on safari was always exciting, informative, friendly and at times scary but most of all it was an experience to savour and one we will never forget."
Arranged By Elizabeth Chapman
Beho Beho
"Wonderful safari at Beho Beho"
5 nights
Arrived
14 Aug 2011
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Ras Kutani, Tanzania (this camp has since closed)
"Ras Kutani "
2 nights
Arrived
19 Aug 2011
"Ras Kutani did not come up to expectations given the reviews we had read and its overall cost.
The location was good but the accommodation was shabby and the quality of bedding and towels was poor. Talking to others who were staying there we agreed that it requires a complete makeover or facelift. From the moment we arrived to the moment we left service was average and in general the management and staff did not seem to be customer focussed.
The actual food was excellent but the service and atmosphere was only average. We would advise any visitor to avoid filtered water given our experience.
There was little friendliness during our stay and we would not return or recommend this hotel to anyone else."
The location was good but the accommodation was shabby and the quality of bedding and towels was poor. Talking to others who were staying there we agreed that it requires a complete makeover or facelift. From the moment we arrived to the moment we left service was average and in general the management and staff did not seem to be customer focussed.
The actual food was excellent but the service and atmosphere was only average. We would advise any visitor to avoid filtered water given our experience.
There was little friendliness during our stay and we would not return or recommend this hotel to anyone else."
Average
Experience Report
Overall Rating:
Average
Location
Excellent
Service
Average
Activities
Average
Rooms
Average
Food
Excellent
Facilities
Average
Feedback response
We were concerned to read this feedback for Ras Kutani, as it’s a lodge which usually delivers consistently excellent feedback – we sent it through to the managers for their comments. They apologised that these travellers had not enjoyed their stay. They were upset that the issues had not been brought to their attention while they were there, as they would have tried their hardest to address any issues as they arose. We’d always encourage guests to bring any problems, no matter how small they may seem, to the managers attention at the time – most issues can be resolved at the time!
They were surprised about the comments regarding the quality of the bedding and towels, and these have all been newly replaced in the past 6 months.
In regards to the water, Expert Africa have drunk the filtered water on several occasions and never found it to be a problem. By filtering drinking water instead of using bottled drinking water, Ras Kutani are helping to dramatically reduce the amount of waste they produce, however it may not be to everyone’s taste, and we’d encourage guests to specify if they’d prefer bottled.
Ras Kutani prides itself on a top standard of customer service, and we were sad that these guests didn’t feel it lived up to their expectations. However, feedback over the same time period from other guests was excellent, so we don’t feel there have been any overall changes to high quality we usually expect.
They were surprised about the comments regarding the quality of the bedding and towels, and these have all been newly replaced in the past 6 months.
In regards to the water, Expert Africa have drunk the filtered water on several occasions and never found it to be a problem. By filtering drinking water instead of using bottled drinking water, Ras Kutani are helping to dramatically reduce the amount of waste they produce, however it may not be to everyone’s taste, and we’d encourage guests to specify if they’d prefer bottled.
Ras Kutani prides itself on a top standard of customer service, and we were sad that these guests didn’t feel it lived up to their expectations. However, feedback over the same time period from other guests was excellent, so we don’t feel there have been any overall changes to high quality we usually expect.
Innovation Manager
Not currently featured by Expert Africa
Our Banda(number 5) was fabulous. It was all that we had read about and more besides. The room was luxurious with pieces of antique furniture and extremely comfortable chairs to relax in. The outside bath was an added bonus especially when bathing under the stars with animals close by. The views from the verandah were breathtaking and we saw many animals while sitting there.
Mealtimes were always friendly and shared with good company and much storytelling and laughter. The seating arrangements and locations where we ate changed on a daily basis which added more interest to mealtimes. The food was of a very high standard and where plated were just a little to generous for us. The day started at 0545 with delicious coffee in our Banda, however actual breakfast was always taken out in the bush at around 1000 but on a personal note we would have liked to start the day with a little toast, cereal or a light breakfast with our coffee. In hindsight we feel had we asked then that would have been provided.
The guides at Beho Beho without exception were friendly, skilled, professional and highly knowledgeable. No question was too much trouble or left unanswered. Every activity always felt like a lesson in bushcraft. We both thorougly enjoyed being out in the bush with experts and during our stay we saw many animals and birds.
Overall the safari at Beho Beho was a once in a life time experience.
Thank you everyone at Beho Beho. We loved every minute of it."