Reviews of trips to Windhoek

"Awesome- we were able to feel relaxed because our trip proved to be so well planned with very dependable accommodation and other suppliers - from our greeting by EA's agents at Windhoek airport to the end. The quality of customer service - apart from airport staff / waits at Windhoek and VFA - was outstanding and reached a level unusually good in our experience at Safarikoek

We needed triple accommodation which was not easy to source but in hindsight if available would have gone to Safarihoek last in Namibia, it seemed later accommodation though very good was not quite as special.

Guiding was exceptional and we were able to enjoy not only wildlife but a sense of Africa.

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2 general comments: you may be a bit over generous , in common with other writers , about Namibia's gravel roads and those within Etosha. While much better than sand roads in Botswana, some of those we had to use to reach accommodation were badly corrugated or pot holed and we felt descriptions were a touch over positive.

Other review sites mention airports: we found immigration delays at Windhoek and VFA to be a bad as anywhere in the world and check in at VFA was also a challenge. We may have had bad luck but if not you may want to think about alerting customers. However we didn't follow your advice on checking luggage to JNB then rechecking: in our experience there were no problems at all in checking through to Windhoek from LHR and from VFA to LHR.
But these niggles aside_ it was amazing and your choice of providers very well considered.

And we saw 5 black rhinos....." Read full review: 12 nights in Africa; 7 on a Namibia trip

"Really wonderful. Excellent choices throughout, with the exception of Safarihoek.

We would not recommend the detour via the Skeleton Coast, and 2 other groups had in fact been advised against it.

Also, distances on directions were not always accurate, and at Onguma, which we approached from the west, the gate was only 100 metres (not 500) from the park and was not signposted in that direction! We, as well as 2 other groups, ended up going past it for varying distances before turning back. Not good at the end of a day! We understand, however that a new sign is under construction.

We can recommend the one and a half hour Tour of Swakopmund Yesterday, Today and Tomorrow, run by Charly'sTours. Really excellent, knowledgeable and intelligent guide with a good understanding of the wider African context.

Windhoek Airport is absolutely terrible and simply cannot cope with the increasing tourist load. It will only get worse, but is a terrible introduction and farewell to a beautiful country. Do pressurise the authorities on this. One working x-ray machine for baggage is ludicrous, and an hour and a half in a non-air-conditioned immigration hall on arrival rendered us dehydrated, dizzy and shaky!" Read full review: 16 nights in Africa; 14 on a Namibia trip

"We thoroughly enjoyed our time in Namibia and would definitely return.

Having undertaken a 17 night stay that involved 2600km of driving I think we would not do such an extensive trip again but it was a really good way to see the contrasting parts of the country and we know where we would spend more time in any future visit.

Every location we stayed at was good and even where we have comments regarding improvements this didn't really detract from our enjoyment. Generally service was very good and people very friendly.

As others have reported, driving is very easy and as a disabled driver using hand controls, I can confirm it still remains easy.

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Very little to add as the overall experience was very good. We were very grateful for the time and effort Josh put in to help us arrange the hand controls on our vehicle.

Only one minor point is that the folder the trip material arrives in is a nice design, but unfortunately not that practical and it began to disintegrate early in the tour!" Read full review: 17 nights in Africa; 17 on a Namibia trip

"SABINA PROVIDE AN EXCELLENT SERVICE

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I WAS DELIGHTED BY EVERYTHING EXPERT AFRICA DID FOR US AND WOULD CERTAINLY RECOMMEND YOU TO OTHERS - INFACT I ALREADY HAVE THREE TIMES!" Read full review: 14 nights in Africa; 12 on a Namibia trip

"An excellent trip and intinerary. Comments are relative from one lodge to another because they were all very good.
Only adverse comment about the trip as a whole is that it was hard work driving on the gravel, even though the use of self drive was a very good way of seeing the country.." Read full review: 14 nights in Africa; 12 on a Namibia trip

"A fantastic trip covering varied scenery and a wide range of dessert-adapted wildlife." Read full review: 16 nights in Africa; 16 on a Namibia trip

"Tracy Lederer did an amazing job advising and facilitating our wonderful safari trip to Namibia, Botswana and Zimbabwe. We rave about Expert Africa to everyone - this is our second time travelling with you and you have been superb on every aspect of our trip both times.

From the subtle differences between lodges regarding cost, solitude (which we love) and what we could expect to see, to the painful rearranging of flights when airlines change schedules, every element has been handled by Tracy with true expertise, professionalism, insight and smart advice. Thank you so much!

We travelled with 4 American friends and sorting out bill payments was very easy for all of us. Two of them had not been on safari before, one of them celebrating their 60th birthday while we were away, and it could not have been a better experience. The magical surprise birthday braai at Motswiri was a highlight, along with all the animal and bird sightings under the expert guiding of Andrew Harkness on our mobile safari (thanks for the spot-on recommendation, Tracy!)

Altogether a trip of lifetime - thank you everyone involved.

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Happy with everything thanks." Read full review: 17 nights in Africa; 5 on a Botswana safari

"We enjoyed everything about our long Namibia trip.

All logistics worked efficiently and all our accommodation was excellent. We always seemed to be in the best rooms at the best lodges and again we were lucky with our game viewing.

Yet again Expert Africa exceeded our expectations. Thanks to Tracy

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A warning about the problems that people with UK mobile phones with service suspended on outgoing calls.

A lot of people are having this problem" Read full review: 26 nights in Africa; 24 on a Namibia trip

"We truly could not have dreamed of a more special place to spend our honeymoon! Every aspect of the trip was so exciting - from our driving to all of the different lodges to getting to see such different terrains of the country. The whole trip - from A to Z - was so perfectly organized by Expert Africa (and Wilderness Safari). It was such a pleasure to work and plan the trip with Sabina, who was very responsive and conscientious of what we envisioned for our honeymoon.

My only negative comment would be relating to the disappointing choice of stays at the Okaukeujo Camp, as well as the Hotel Thule. Not that these hotels were truly awful, but coming from each of the different other amazing lodges, it really felt like a dip in our trip, as they were average, if not poor hotels. Given that it was our honeymoon, it would have been nice to have stayed at consistently nice accommodations so that there would have not been any regressing point during our trip.

This being said - the Voigtland Guesthouse - which I personally asked Sabina to book for us as it was not originally on the Expert Africa list of recommended hotels, was absolutely wonderful. We stayed there our final night and the owner's Stephan and Gaby could not have shown us a warmer stay. It is also only a twenty minute drive from the International airport, making it the perfect hotel to stay at the final night's stay in Windhoek before heading home. My hope is that Expert Africa familiarizes themselves with more hotels around Windhoek, as the few options that were offered to us were not of the same ranking in terms of quality as the other lodges/hotels around Namibia.

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Again, we were so impressed with how organized everything was for our trip! There wasn't a single time where we felt lost regarding any of the planned details. From renting the car to making sure we had all the necessary material for each of the hotel checkins, Expert Africa made sure we were more than prepared for each part of our trip.

Besides the two hotels where we felt a bit underwhelmed by (the Okaukuejo Camp and the Hotel Thule), every single lodge we stayed at was absolutely amazing. One other small suggestion would be to recommend to clients to download the 'map.me' navigation app. Although Expert Africa provided us with a physical map, this app provided us offline driving routes all throughout Namibia that really helped us navigate our route to each lodge. It worked really well and gave us extra confidence driving in a country we were both unfamiliar with." Read full review: 11 nights in Africa; 10 on a Namibia trip

"This was our third trip with Expert Africa and our biggest. I had planned this trip over a couple of years to celebrate my retirement and was not disappointed.

I would change a few things, with hindsight.

Erongo deserves at least two nights. Trust me.
Zimbabwe was a challenge. Getting in took ages. We did not feel at all welcome. I would advise staying in Zambia and travelling in to see the Falls.

As a general rule, lodges where you are able to go off road are better. The exception this rule is Chobe, just because of the scale of the wildlife experience that you are exposed to.
In future (God willing), I would transit through Jo'burg faster.

See you in a coupe of years, God willing.

I would be tempted by a lodge with perhaps more water based activities in the delta.

Suggestions to help us improve our trips or our service:

No.
Keep doing what you are doing." Read full review: 27 nights in Africa; 10 on a Namibia trip